Request deletion of your Dualy data

How to submit your request

1. 1. Describe the data: Identify the specific data you want deleted and whether you want to keep your Dualy account open.
2. 2. Email your request: Email us from the address linked to your Dualy account. Include your Dualy username and list the specific data you want us to delete.
3. 3. Verify ownership: We may ask for limited account information to verify your request. Never send your password, one-time code, government ID, or payment credentials by email.

Request address: info@dualy.co

Data you can request to delete

• Account and profile information
• Uploaded videos, images, comments, and other content
• Social connections and account activity associated with you
• Device and notification registration data
• Other personal data linked to your verified request

Timing and limited retention

After we verify your request, we delete or irreversibly anonymize the specified data promptly, ordinarily within 30 days. We may retain narrowly limited records only where required for tax, accounting, fraud prevention, safety, dispute resolution, or other legal obligations. Those records remain restricted to that purpose and are not used to continue providing a deleted account.